Privacy Policy

Last updated: [04/Feb/2026]

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Milo (“Milo”, “we”, “us”, or “our”) is an AI-powered assistant platform designed to help users manage tasks, bookings, reminders, and communications. We are committed to protecting your privacy and handling your personal data responsibly and transparently.

 

This Privacy Policy explains how we collect, use, store, and protect your information when you use Milo through our website, applications, or integrated communication channels (such as WhatsApp or other messaging platforms).

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1. Information We Collect

We collect only the information necessary to provide and improve Milo’s services.

 

1.1 Information You Provide

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This may include:

• Name or nickname

• Email address

• Phone number (e.g. when using Milo via WhatsApp)

• Messages, requests, and instructions you send to Milo

• Preferences you choose to share (e.g. preferred contact method, reminder times)

 

1.2 Automatically Collected Information

When you use Milo, we may automatically collect:

• Device and browser information

• IP address

• Usage data (features used, timestamps, interactions)

• Conversation metadata (not content, unless required for functionality)

 

1.3 Third-Party Information

If you connect Milo to third-party services (e.g. calendars, messaging platforms, service providers), we may receive limited data from those services as permitted by your settings and their privacy policies.

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2. How We Use Your Information

We use your information to:

• Provide and operate Milo’s features

• Understand and respond to your requests

• Schedule reminders, bookings, and follow-ups

• Improve Milo’s intelligence and user experience

• Ensure platform security and prevent misuse

• Comply with legal and regulatory obligations

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3. AI & Automated Processing

Milo uses artificial intelligence to understand your messages and perform tasks on your behalf.

• AI processing is used only to deliver requested functionality.

• Conversations may be processed by AI models hosted on secure infrastructure (e.g. Microsoft Azure).

• We do not use your private conversations to train public AI models.

 

4. Data Storage & Security

• Data is stored securely using industry-standard cloud infrastructure.

• We apply technical and organizational safeguards to protect your data.

• Access to personal data is restricted to authorized systems and personnel only.

• Tenant-based data separation is used to prevent unauthorized access.

 

5. Data Sharing

We may share data only when necessary:

• With trusted service providers (e.g. cloud hosting, messaging services) strictly to operate Milo

• With third-party services you explicitly connect to Milo

• If required by law or to protect legal rights and safety

All partners are required to meet appropriate data protection standards.

 

6. Data Retention

We retain your data only for as long as necessary to:

• Provide Milo’s services

• Meet legal, operational, or contractual requirements

You may request deletion of your data at any time (see Section 8).

 

7. Your Rights (GDPR & Similar Laws)

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Restrict or object to certain processing

• Request data portability

 

8. How to Exercise Your Rights

 

You can contact us at:

 

Email: [milo@miloapp.co]
 

We will respond to requests in accordance with applicable data protection laws.

 

9. Cookies & Tracking

Milo may use cookies or similar technologies to:

• Maintain sessions

• Improve performance and usability

 

You can control cookies through your browser settings where applicable.

 

10. Children’s Privacy

Milo is not intended for use by children under the age of 16 (or the minimum age required by local law). We do not knowingly collect personal data from children.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time.

 

If changes are significant, we will notify users via the platform or website.

 

12. Contact Us

If you have questions or concerns about this Privacy Policy or how Milo handles your data, please contact us:

 

Milo Team
📧 [milo@miloapp.co]
🌐 [https://miloapp.co]